Premium, gold and cancellation terms

At a glance

Premium is a single purchase for 7 or 30 days, without automatic renewal. The extra five-gold pack is for Premium members only. The store shows the final total price and currency before payment. Membership acceptance alone is not a purchase.

Products and delivery

Premium provides revealed likes, advanced filters, unlimited likes and five daily Private Messages. Thirty days is not a calendar month. Benefits are added after server verification of the store payment. A further Premium purchase extends the existing valid expiry, or starts at purchase time if none remains. The account returns to the free tier on expiry without another charge.

Five gold adds to the persistent balance and does not expire at daily reset or when Premium ends. Gold is used for Private Messages, cannot be transferred between users or exchanged for cash; mandatory refund rights remain. Five daily message rights and free reward gold do not accumulate. Matched chats and voice/video calls are free.

Before and after payment

Check the store’s final total price, currency and taxes. Purchase occurs only after separate store confirmation; accepting these terms is not a payment instruction. Auranim does not receive card details. Keep your store receipt. If charged without receiving benefits, use Restore purchases or contact support before paying again.

Save or print this notice at https://auranim.app/purchases-en.html. A versioned copy of accepted membership terms is available through your account’s legal information or support. Contact destek@auranim.app with the account, product and transaction reference, without a full card number, password or verification code.

Withdrawal and refunds

Brazilian statutory seven-day withdrawal rights for distance purchases remain, under the applicable rules on conclusion of the contract or receipt of the product/service. Valid statutory withdrawal requests are not automatically refused merely because benefits were used; applicable statutory conditions govern. Applicable Turkish fourteen-day distance-sale withdrawal rights remain; Auranim does not claim early use waives those rights for these products. Longer or other mandatory local rights prevail.

Contact destek@auranim.app or the store refund channel. Example: “I request withdrawal/refund for [product], purchased [date], transaction [reference]. Account email: […].” This example is optional. Referring you to the store does not remove Auranim’s own duties. Valid requests are communicated to the payment channel; the bank’s posting time may vary. Benefits granted by a refunded purchase may be revoked, without a second charge for that purchase.

Defective, undelivered or incorrectly charged services retain statutory remedies beyond these periods. Support does not restrict complaints to consumer authorities or competent courts. Account deletion or sanctions do not remove accrued refund rights.

Limits of benefits

A Private Message does not guarantee a reply or match. Blocking, closed accounts and ended matches may end access. Daily resets follow the recorded time zone and server time; changing the clock grants no extra rights. Reasonable anti-abuse limits also apply to unlimited Premium likes.

Rewarded ads are optional and availability is not guaranteed. Free accounts can earn one daily gold reward and a separate daily reveal of one like. One ad-supported discovery reset per day returns only eligible skipped profiles; blocks, ended matches and pending requests remain protected. Rewards are applied after provider verification of completion. Unavailable or interrupted ads do not consume the daily allowance. Advertising privacy choices are separate from membership acceptance.