Support and contact
Updated: 2026-11-06 · Version: 2026-11-06-1
In this document
At a glance
Auranim support, privacy and legal-notice contact: destek@auranim.app.
Operator
The individual service operator and data controller is Gökhan Güney. Postal/service address: Yeni Mahalle, Abdulhalik Renda Sokak, Kiptaş 2, A16 Blok, Daire 59, 34570 Silivri / İstanbul, Türkiye. Auranim is a brand name; it should not be treated as a separate company or an appointed foreign representative.
Technical support
Describe the problem, approximate time, device model and app version shown in Settings. Do not send passwords, recovery codes, session keys or unnecessary private messages. Identifying a safety, privacy-rights or payment request in the subject helps route it appropriately.
Follow up
Reply to the existing email thread or quote your report reference to ask for an update. You may request an appeal and human reconsideration through the same channel. Requests are free; any legally permitted exception is explained in advance. Contacting support does not remove your right to go to a court or competent authority.
Contact local emergency services in immediate danger. Opening an email draft does not send it; complete sending in your own email app.