Safety, content reports and appeals

At a glance

Anyone may report safety concerns or illegal content to destek@auranim.app, including people without an account. This page explains reporting; it is not an emergency service.

Fraud and immediate danger

Do not send money, gift cards, crypto, identity documents or verification codes to someone you only know online. If you paid, contact your financial provider promptly and consider local authorities. For first meetings choose a public place and your own transport and tell someone you trust. These suggestions do not blame victims or reduce their legal rights.

Contact local emergency services in immediate serious danger. Human monitoring of the support mailbox at every moment is not guaranteed.

How to report content or a member

Use Report user or Block in the profile/conversation menu. Outside the app, email destek@auranim.app with subject ‘Auranim safety report’. Explain why the content or conduct is unlawful or violates the rules, give a link or profile/message identifier sufficient to locate it and the time. Where available include a reply address and a statement of your good-faith belief in the information's accuracy.

Do not send passwords, session keys or payment credentials. Do not download, copy or email child sexual abuse material or intimate images; identify their location instead. Do not delay a general safety report because you lack some information. Anonymous or incomplete reports may limit our ability to respond or locate the incident.

Nonconsensual intimate image removal request

The person depicted in an actual or synthetic intimate image, or their authorised representative, may email destek@auranim.app with subject ‘URGENT – Intimate image removal request’. Include (1) your name, contact information and representative capacity if applicable; (2) identification of the content and sufficient location/link, profile or message information; (3) a statement of your good-faith belief that publication was without consent and relevant information; and (4) your physical or electronic signature. You may type your name at the end with intent to sign. You do not need to send a copy of the image.

Where the US TAKE IT DOWN Act applies, content subject to a valid request must be removed as soon as possible and no later than 48 hours after receipt of the valid request, with reasonable efforts to identify and remove known identical copies. Applicable shorter deadlines and protections elsewhere remain unaffected. Other legal routes to report nonconsensual content also remain available.

Review, decisions and appeals

Reports are assessed for identifiability, risk, evidence and legal grounds. Protective restrictions, content removal or account action may follow. Outcomes/reasons are communicated where required and legally permitted; safety and investigative confidentiality may limit details. Request human reconsideration in the same email thread with the account/report reference.

Track in-app reports under Settings → Safety and account → Report status. For email requests, quote the relevant subject/reference when asking for an update. Opening an email draft does not send it. Rights to courts, regulators and independent dispute resolution where applicable are preserved.

Evidence and privacy

Before unmatching, you can select available text messages to attach to an in-app report. Unmatching deletes the ordinary conversation; evidence already attached to a report follows the separate retention periods in the privacy notice. Deleted content may not be recoverable and the admin panel does not provide access to view-once photos. Report details are handled only as necessary for review, safety and legal purposes.

Authorities may contact destek@auranim.app with their institution, case reference, specific legal basis and scope. Data is not handed over without verifying authority and lawful scope. This contact route does not make every foreign request directly enforceable in Türkiye.