Membership terms and community rules

1. Who provides the service?

This agreement is between the account holder and Gökhan Güney, the individual operating Auranim. Contact and service-of-notice address: Yeni Mahalle, Abdulhalik Renda Sokak, Kiptaş 2, A16 Blok, Daire 59, 34570 Silivri / İstanbul, Türkiye. Support and legal notices: destek@auranim.app.

Auranim lets adults discover profiles, like, match and communicate using permitted features. It promises no marriage, relationship or reply. It is not an identity or criminal-background checking service, investment platform, intermediary for payments between members or emergency service.

These rules apply to the web and mobile service. Features and paid products may vary by store, country and version. Mandatory regional rights remain; a language option is not a commitment to sell in every country.

2. Age, accounts and security

You must be at least 18 and legally capable of contracting where you live. Provide your real age. Nicknames are allowed, but do not impersonate another person or Auranim staff. Do not sell or transfer accounts, access someone else’s account without permission or evade restrictions through new accounts.

Protect your credentials and report suspected unauthorised use. Password recovery may send a code to your account email; do not share it with other members. Email access or an account does not establish verified identity, age or trustworthiness. Suspected age or identity issues may lead to restrictions and a proportionate verification request.

3. Profiles, discovery and preferences

Keep profile information current and non-misleading. Photos, age, country, city and other profile information you provide are shown to other members according to the features you use. Do not present someone else’s photo as yourself. Accounts marked TEST or bot must not be understood as interest from real people.

Discovery depends on mutual preferences, approximate location or selected city, blocks, visibility and available members, among other conditions. Location and distance estimates are not an exact address or a safety check. Preferences do not guarantee a particular number of profiles, likes, matches or relationship outcome. Selecting several relationship intentions does not replace another person’s consent.

4. Rights in your content

You retain your content rights and must be entitled to share it. You grant Auranim only the non-exclusive permissions needed to operate the service, show content with your chosen visibility, transmit and technically process it and conduct related safety reviews. Technical processing includes necessary resizing, storage and transmission copies.

This is not blanket permission to use your face or messages in advertising, sell your personal data or train AI. After removal, permission continues only as necessary for transmission/cache cleanup, limited backups or legally required retention, subject to the purposes and retention rules in the privacy notice. Copies already obtained by others cannot necessarily be recalled.

5. Messages, photos, calls and privacy

Messages and attachments may be processed on the server to operate the service; end-to-end encryption is not promised. An authorised administrator may review existing chat history for support or safety by entering a reason, and that chat-review action is logged. We do not claim that every item is reviewed in advance or continuously, that all access is logged in the same way or that every violation is detected.

View-once photos restrict repeat access within the app; they cannot prevent all screenshots, screen recordings or copying with another device. This feature is also available on the web, where screen capture cannot reliably be blocked. Check an image or file for information you do not want to share before sending it.

Voice/video calls may connect devices directly, in which case the other device may receive the IP information used for that connection. The privacy notice explains call-related processing. Do not record or publish calls without legally required consent. Accepting these terms is not marketing permission, separate explicit consent for sensitive data or unrestricted permission for international transfers.

6. Community rules and child safety

Fraud, deceptive money or investment requests, phishing, fake payment/verification links, extortion, threats, harassment, stalking, hate, discrimination, incitement to violence, trafficking and sexual exploitation are prohibited. Do not seek passwords or verification codes, expose private information without permission or infringe intellectual property and personality rights.

Child sexual abuse or exploitation content and behaviour; nonconsensual intimate imagery including synthetic depictions; nudity and pornography are prohibited across profiles, messages, view-once photos and calls. Report suspected children or exploitation risks; do not download or redistribute illegal images.

Spam, unauthorised commercial advertising, malware, unauthorised data collection, circumvention of security or access limits, automated fake engagement and reward/payment abuse are prohibited. Respect rejection, deletion of a request, unmatching and blocking. Paying or spending gold never obliges anyone to reply, call, meet or consent.

7. Safer interactions

Do not send money, gift cards, banking/crypto information, identity documents or verification codes to someone you only know online. Be alert to urgent loans, guaranteed investments, paid verification and pressure to move platforms. A public first meeting, independent transport and telling a trusted person can support your safety.

A profile, badge, photo, Premium entitlement or administrator review is not a certificate of safety. If you sent money, contact your bank or payment provider promptly. In immediate serious danger, contact local emergency services without waiting for app support. This advice does not blame victims, waive their rights or remove Auranim’s own obligations.

8. Reports and removal requests

Use the in-app Report/Block tools or contact destek@auranim.app; an account is not required to report. The profile/message identifier or link, time, reasons and a reply address help us investigate. Do not send passwords, unnecessary identity documents or copies of illegal imagery.

Clearly identify nonconsensual intimate imagery, child-safety concerns, threats or fraud. If you no longer have access, provide the identifying information you have. A report does not guarantee that content still exists or can be recovered. Applicable statutory removal and notification deadlines apply; this is not an emergency service or a promise of continuous human monitoring.

9. Review, restrictions and appeals

The nature of a violation, available evidence, context, repetition and risk may lead to a warning, content removal, visibility/communication restrictions, suspension or termination. Serious risk may justify interim protective action without advance warning. A complaint alone is not proof of a crime; reasons and appeal routes are provided to the extent legally permitted.

Contact support with the account or report reference to appeal and request human reconsideration. Statutory court, regulator and independent redress routes remain available. Safety, others’ privacy or legal confidentiality may limit the details that can be shared.

Official requests are assessed for authority, scope and legal basis. Preservation, disclosure and required victim notifications follow applicable legal conditions. These terms do not authorise disclosing all member data whenever someone requests it.

10. Unmatching and account deletion

Unmatching or blocking removes both participants’ active access to the related conversation and attachments and puts ordinary chat records through the deletion process. Evidence previously added to a report, limited legally necessary records and backups follow separate retention/deletion rules. We do not promise simultaneous erasure of every copy or retrieval of content another person has saved.

Delete your account through the app’s account-deletion option or contact support for assistance after ownership verification. Uninstalling does not delete your account; neither does Premium expiry. The privacy notice explains the scope and exceptions. Account closure or enforcement does not remove statutory refund or redress rights that continue to apply.

11. Free benefits and ad rewards

The standard free plan includes 30 daily likes; free age, distance and gender preferences; and one-step undo of the most recent pass. Free incoming likes hide identities; an available daily reward may reveal one profile. Detailed filters and openly displayed incoming likes are Premium features. Reasonable protections against rapid or automated activity also apply to Premium.

Rewarded ads are optional and availability is not guaranteed. Free accounts can earn one daily gold reward and a separate daily reveal of one like. One ad-supported discovery reset per day returns only eligible skipped profiles; blocks, ended matches and pending requests remain protected. Rewards are applied after provider verification of completion. Unavailable or interrupted ads do not consume the daily allowance. Advertising privacy choices are separate from membership acceptance.

12. Premium, message requests and gold

Premium provides revealed likes, advanced filters, unlimited likes and five daily Private Messages. Thirty days is not a calendar month. Benefits are added after server verification of the store payment. A further Premium purchase extends the existing valid expiry, or starts at purchase time if none remains. The account returns to the free tier on expiry without another charge.

Five gold adds to the persistent balance and does not expire at daily reset or when Premium ends. Gold is used for Private Messages, cannot be transferred between users or exchanged for cash; mandatory refund rights remain. Five daily message rights and free reward gold do not accumulate. Matched chats and voice/video calls are free.

13. Purchases, withdrawal and refunds

Check the store’s final total price, currency and taxes. Purchase occurs only after separate store confirmation; accepting these terms is not a payment instruction. Auranim does not receive card details. Keep your store receipt. If charged without receiving benefits, use Restore purchases or contact support before paying again.

Save or print this notice at https://auranim.app/purchases-en.html. A versioned copy of accepted membership terms is available through your account’s legal information or support. Contact destek@auranim.app with the account, product and transaction reference, without a full card number, password or verification code.

Brazilian statutory seven-day withdrawal rights for distance purchases remain, under the applicable rules on conclusion of the contract or receipt of the product/service. Valid statutory withdrawal requests are not automatically refused merely because benefits were used; applicable statutory conditions govern. Applicable Turkish fourteen-day distance-sale withdrawal rights remain; Auranim does not claim early use waives those rights for these products. Longer or other mandatory local rights prevail.

Contact destek@auranim.app or the store refund channel. Example: “I request withdrawal/refund for [product], purchased [date], transaction [reference]. Account email: […].” This example is optional. Referring you to the store does not remove Auranim’s own duties. Valid requests are communicated to the payment channel; the bank’s posting time may vary. Benefits granted by a refunded purchase may be revoked, without a second charge for that purchase.

Defective, undelivered or incorrectly charged services retain statutory remedies beyond these periods. Support does not restrict complaints to consumer authorities or competent courts. Account deletion or sanctions do not remove accrued refund rights.

14. Responsibility and mandatory rights

Members are responsible for their own unlawful acts. Auranim does not guarantee every member’s statements, off-platform behaviour or relationship outcomes. Technical interruptions or security maintenance may occur, with statutory remedies for disruption of purchased services preserved. Responsibility for particular harm depends on the facts and applicable law.

Nothing removes liability for fraud, intentional wrongdoing, gross negligence, death/personal injury from negligence that cannot lawfully be limited, data-protection violations or other mandatory obligations. These terms impose no blanket exclusion, fixed liability cap, unlimited member indemnity, mandatory arbitration or class-action waiver. Statutory remedies, complaints and court rights remain available.

15. Users in Türkiye

For a transaction within Turkish Law No. 6502 and the Distance Contracts Regulation, a 14-day right of withdrawal without reasons or penalty applies unless a statutory exception applies; for services, the period begins when the contract is concluded. Any applicable exception and required consents are explained separately before the transaction. Ticking the membership box does not replace them.

Consumer disputes may be brought to consumer arbitration committees or consumer courts according to their current jurisdiction and monetary limits, with mandatory pre-litigation mediation where legally required. Legally available venues are not narrowed by these terms. The separate privacy notice explains information, request and complaint rights under the KVKK.

16. EEA, United Kingdom and Switzerland

Consumers in the European Economic Area and United Kingdom generally have a 14-day right to withdraw from online service contracts under applicable law. With an early-start request and required information, only a legally permitted proportionate charge may be made; loss of withdrawal after full performance requires the relevant separate conditions. National exceptions and additional consumer protections remain. This does not state that Switzerland gives every online transaction the same statutory 14-day right.

Where the GDPR, UK GDPR or Swiss data-protection law applies, rights of access, correction, deletion and other relevant rights, including complaint to the competent supervisory authority, are preserved. Required separate explicit consent is not hidden in membership acceptance. Applicable platform-law rights to notices, reasons, appeals and independent redress remain, and these terms do not prevent access to legally competent local courts.

17. United States and Canada

Applicable US federal and state protections supplement these rules, including special cancellation, notice and refund rights for dating services in some states. There is no single period for every state. Applicable state purchase conditions will be provided in the purchase flow before a relevant paid product opens. These terms contain no waiver of jury trial or class-action rights and no mandatory arbitration agreement.

Depending on applicability, US state privacy rights may include information/access, correction, deletion, a portable copy, opting out of certain processing, appeal and requests through an authorised agent. Where Canadian federal or provincial law applies, meaningful notice/consent, access, correction, consent-withdrawal and complaint rights are preserved. Provincial consumer and language rights also remain; a single Canada-wide cooling-off period is not assumed.

18. Australia and Brazil

Where the Australian Consumer Law applies, non-excludable consumer guarantees and remedies such as refunds, repeat performance or other redress according to the failure are preserved. These terms do not impose a no-refund rule for defective services; nor do they state that every change of mind creates a mandatory refund right. Applicable Australian privacy and complaint rights remain.

Where Brazilian consumer law applies to a distance transaction, the statutory seven-day withdrawal right under its conditions and other mandatory consumer rights are preserved. Where the LGPD applies, processing and relevant rights such as access, correction, deletion and consent choices are addressed by the separate privacy notice. Membership acceptance does not replace separate legal conditions for sensitive data or international transfers.

19. Other countries, law and remedies

These terms are based on Turkish law, but mandatory consumer, privacy, safety, language and other protections applicable where you live or to the facts cannot be removed merely by this choice. Mandatory rights in countries not listed above are also preserved. Providing service in Japan, South Korea or another country does not displace separately applicable local rules.

These terms do not require proceedings only in Istanbul, Türkiye or another foreign location; legally competent courts and remedies remain available. You may seek an amicable resolution with support, but contacting support is not a contractual prerequisite to statutory remedies. If a regional term conflicts with a common term, applicable mandatory law and the user’s mandatory protections prevail.

20. Changes and your acceptance record

Material changes are communicated clearly with any required advance notice; renewed acceptance is sought where law or the nature of the change requires it. Continued use alone does not mean advance acceptance of every future amendment. New rules are not silently applied retroactively and purchased rights are not arbitrarily removed.

When you accept, the version, language, integrity hash and server acceptance time are associated with your account. An unrecorded past acceptance is not fabricated. You may obtain a copy through the app’s access route or support. Turkish, English and Brazilian Portuguese describe the same rules; translation differences cannot override mandatory law or clear-information rights. The privacy notice is separate information. Questions: destek@auranim.app.