Account and data deletion

At a glance

Delete your account in the app or request deletion at destek@auranim.app without accessing the app. Uninstalling the app does not delete the account.

Delete in the app

Open Settings → Safety and account → Delete my account. Choose ‘Cancel’ to go back or ‘Permanently delete my account’ to confirm. The account is removed from the active system; registering again with the same email does not restore previous conversations.

Request deletion outside the app

Email destek@auranim.app with subject ‘Auranim account and data deletion request’. If possible use the account email, give your nickname and say whether you still have access. Do not initially send passwords, identity documents or private conversations. Proportionate ownership verification prevents deletion of someone else's account; a nickname alone may be insufficient. Verification must not be used to obstruct statutory rights unnecessarily.

What is deleted and what is assessed separately?

The active account, profile, sessions, linked matches, both sides of conversations and attachments, support chats, acceptance/permission records and linked notifications are deleted. Media files are cleaned up after deletion; filesystem failures remain queued for retry. The current app also clears local chat caches and its temporary media copies when the session ends or it receives deletion information. An offline device may be cleaned up on reconnection; original photos in your gallery are not touched.

Ordinary reports and their text evidence linked to the account are also removed. Reports separately preserved for a valid reason, defined scope and end date, and official-request records follow their own retention limits. Completed purchases are unlinked from the account; transaction identifiers and receipts are kept separately to prevent repeat delivery and check refunds. This does not delete Apple/Google records. The managed backup cycle is 30 days; independent copies and support emails are managed separately. Deletion cannot recall screenshots or copies others already made on their devices.

Response and other choices

Requests are answered within the applicable legal deadline. In Türkiye this is no later than 30 days; GDPR/UK GDPR generally provides one month, with reasoned extensions only where legally permitted. More protective local deadlines remain available. Additional verification, lawful retention or a justified refusal is explained with the appropriate route to challenge it.

You may instead edit your profile, delete location or withdraw relevant permissions in Settings → Privacy choices. Turning off device permissions alone does not erase previously stored server data. Deleting an account does not remove statutory payment/refund rights; contact support with purchase details where relevant.